VIP Coordinator.
Every ELITE member's experience is being written right now. In the follow-up that lands before they chase it, the ask that's handled before it's even finished, the moment someone feels remembered instead of processed. That's your domain.
Accept The Mission →You Own The Experience.
As our VIP Coordinator, you sit at the center of how our ELITE and VIP members experience this company. Call to call, ask to ask, renewal to renewal. You manage ELITE accounts, run the operational engine behind the MX team, and keep Brenda a step ahead of everything on her plate. You bring your own sharp instincts to every account, not just a checklist.
This isn't a support role in the traditional sense. It's an ownership role that happens to run through someone else's calendar. You understand why a member renews before you're ever asked to chase the renewal. You don't let anything fall through the cracks. Ever.
You'd be joining our A-Team at the center of how this company treats its highest-value members. A small, high-density team where every hire is expected to make a measurable difference, not fill a seat. This role sits close to leadership priorities and executive operations. A front-row view most coordinator roles never give you.
This role provides direct executive support and runs day-to-day alongside our Member Experience team.
Full-time, remote, built for someone who treats every ELITE member relationship like it's the only one that matters and moves at Hardy Hustle speed without being asked twice.
The Work, Specifically.
ELITE Accounts
Manage and activate ELITE member accounts, driving toward 150 activations a year.
Executive Support
Own daily prep and support for VP of Member Experience: calls, meetups, inbox, and calendar.
MX Operations
Run MX operations and lead lists start to finish as the directly responsible individual.
Sales Collaboration
Partner with the Sales team to find and implement efficiency enhancements across the member journey.
ELITE Events
Plan and manage ELITE events and experiences that make membership feel like membership.
Project Management
Drive MX team initiatives in Asana as the DRI. Every project on track, on time.
Your example causes a ripple effect. Your influence is seen, felt, and experienced by everyone around you.
Not For Everyone. Maybe For You.
We're after a VIP Coordinator with the relationship instincts and the operational discipline to back it. Read this list honestly. If most of it sounds like a description of you on your best day, we should talk.
- 01 You have an obsessive commitment to member experience. Every ELITE and VIP touchpoint gets your full attention, not your leftover attention.
- 02 You have real experience managing client or member relationships, plus the data and reporting instincts to back decisions with numbers, not gut feel.
- 03 You're organized to a fault. Nothing falls through the cracks, and you can re-prioritize on a dime when the day changes at 9am.
- 04 You're technically resourceful. When a system breaks or a tool misbehaves, you troubleshoot it yourself before you escalate it.
- 05 You're anticipatory. You solve problems before anyone has to ask, and Hardy Hustle speed is your default, not your exception.
This Isn't Your Seat If...
- ×You need a long ramp before you can work independently. This seat is built to show real impact inside 90 days.
- ×You wait to be asked instead of anticipating what's needed next.
- ×A missed follow-up or a dropped renewal doesn't bother you.
- ×You take direct feedback personally instead of using it to get better.
Haven't run VIP experience at this level yet, but it's already how you operate? You're closer than you assume. We hire for the instinct and the follow-through, not just the title on your last resume.
The Deal, Straight.
This is a full-time role. You're all in, and so are we.
Work from anywhere. Async-first with regular touchpoints.
Competitive compensation commensurate with experience and output.
We're actively reviewing applications and moving quickly.
Three Steps.
No Shortcuts.
We hire for evidence, not promises. The application takes about 15 minutes, so bring your best work and make it impossible to ignore. Want to know what the process actually feels like? Hear directly from Darami, our Chief of Staff ↗︎
Own The Experience.
Most coordinator roles give you a checklist. This one gives you ownership. If you're the person who already operates this way, we want to meet you.
Apply Now →