Member Journey Specialist

Imagine a World...

Where people wake up every morning inspired to grow, be excellent and

MAKE AN IMPACT

That’s what we do… and we need your help!

SUPERSTAR

MEMBER JOURNEY SPECIALIST

APPLY NOW

When you join the Darren Hardy A-Team you get to…

WORK WITH A HAND-SELECTED & BATTLE-TESTED

BADASS TEAM

OF EXTRAORDINARY HUMAN BEINGS

JOIN THE GLOBAL MISSION TO

POSITIVELY INFLUENCE INFLUENCERS

IMPACT

1.6 BILLION LIVES

ANNUALLY

While living a lifestyle of FREEDOM, FLEXIBILITY, and AUTONOMY.

We are a 100% virtual and globally dispersed team.
We don’t care about schedules, only speed, execution excellence, and results.

Our work is our art.

We pursue it with a relentless commitment to EXCELLENCE.
And we constantly strive to be #BetterEveryDay.​

We are not looking for the average or the norm.
We seek…THE EXCEPTION.

If inside you are saying "Hell Yeah!" keep reading…

MEMBER JOURNEY SPECIALIST

If you are growth oriented, client centric, and obsessive about giving members a world class experience then…

YOU HAVE FOUND YOUR DREAM JOB!

Maybe the one you were born to do and have trained for your whole life.

As our new MEMBER JOURNEY SPECIALIST, you will work arm-in-arm with our
VP of COMMUNITY MARKETING. You will be highly influential in future-shaping our impact as an enterprise and our members’ growth and journey.

You will enhance and improve the member journey while increasing the lifetime value of our members using upsells, cross-sells and ascension selling. You get to build a robust referral program and entice our members to engage and create a positive ripple effect.

"We are seeking a highly talented and dedicated Member Journey Specialist who thrives on crafting exceptional member experiences, driving community engagement, and making a significant impact in the lives of our members.”

WHAT YOU WILL LOVE TO DO…

  • Map and Optimize Member Journeys:
Dive deep into the member experience, creating strategic maps and optimizing every step of the journey to ensure a seamless and engaging experience from the first interaction through every program and touchpoint.
  • Analyze and Implement Data-Driven Strategies:
Utilize your strong data analysis skills to assess member engagement and behavior, identifying key opportunities for improvement, and implementing strategies that enhance the lifetime value of each community member.
  • Collaborate and Communicate Effectively:
Work collaboratively across the Marketing, Community and Member Experience Teams to ensure that all member communications are clear, engaging, and effective.
  • Enhance Member Training Resources:
Play a key role in updating and improving the DH Training Vault, ensuring that all resources are valuable, up-to-date, and easily accessible to community members.
  • Engage in Creative Problem-Solving:
Bring your innovative and creative thinking to the table as you solve complex problems and identify new opportunities to enhance the member experience and drive community growth.
  • Lead Impactful Projects:
Take charge of special projects, ranging from physical goods and e-commerce initiatives to member referral and expansion initiatives, driving them to successful completion and ensuring they align with and support the community’s objectives.

YOU'RE THE HIGH ACHIEVER WE'RE LOOKING FOR IF...

  • You are deeply passionate about creating exceptional member experiences and using data to drive impactful community engagement.
  • You have a keen eye for detail and a systematic approach to mapping and optimizing complex member journeys.
  • You understand the power of word-of-mouth and have experience in creating, optimizing, and promoting referral programs that not only reward loyal members, but also effectively bring in new, enthusiastic participants to our community.
  • You excel in both strategic thinking and execution, turning insights into actionable strategies that elevate the member experience.
  • You are an exceptional communicator with strong written skills, able to craft clear and engaging communications for our community members.
  • You thrive in collaborative environments, bringing a proactive and adaptable attitude to every challenge and project.
  • You're a problem solver and creative thinker who is not just thinking about the task at hand but always looking at the bigger picture.
  • You are fascinated by the potential of AI and have already started exploring how it can be leveraged to enhance member experiences. You see AI as a valuable tool and opportunity to drive innovation and efficiency in community engagement efforts.
  • You’re an awesome team player because you are organized, reliable, and dedicated to excellence.
  • Do we need to explain any more about what a Member Journey Specialist does? If so, this isn’t for you.

COMPENSATION: BETTER than competitive with bonuses and unlimited growth opportunities.

NOTE: HIGH-ACHIEVERS ONLY

Please do not apply for this position unless you can prove through documentation that you are a well-versed Member Journey Specialist. This is a highly coveted, virtual (100% remote work) position and we will only settle for an A-player.

Are You THE EXCEPTION?

If so, submit your information and follow the steps to apply (<5min).

APPLY NOW

We can promise you, it will be one of the greatest experiences of your life.

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ABOUT DARREN HARDY

SUCCESS MENTOR TO CEOs & HIGH-ACHIEVERS

Darren Hardy has been the central business leader of the success media industry for 25+ years. More than anyone alive today, Darren has met, interviewed and uncovered the methods used by the most successful people in the world. He now teaches these unique success strategies exclusively to those who choose to… Be The Exception.

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